Skip to content

Journeys

Step-by-step guided workflows for common AI project scenarios. Each journey links you to the right templates, tools, and guidance at each step.


Starting Out

Beginning a new AI initiative or setting up foundations.

Journey When to Use Steps
Assess a New AI Opportunity You have an idea for AI and need to evaluate it 5 steps
Evaluate AI Solutions Comparing vendors or build vs buy options 5 steps
Set Up AI Governance Establishing AI oversight for your team or agency 5 steps
Building Support for Change Navigating organizational politics to get buy-in 4 steps
Brief Executives on AI Communicating AI to senior leaders effectively 4 steps

In Flight

Your AI system is being developed or is live.

Journey When to Use Steps
Check for Bias Testing a model for fairness before deployment 5 steps
Privacy Impact Assessment Working through privacy requirements 4 steps
Prepare for Launch Getting ready to deploy your AI system 5 steps
Prepare for an Audit Getting documentation ready for review 5 steps

Facing Problems

Something isn't right and you need to act.

Journey When to Use Steps
Worried About a Project Something doesn't feel right about an AI project 3 phases
Respond to an Incident Something has gone wrong with your AI system 4 phases
Improve a Struggling Model AI performance has degraded or isn't meeting expectations 5 steps
Inherited an AI System You've taken over an AI system you didn't build 4 steps
Shut Down an AI System Responsibly decommissioning an AI system 5 steps

GenAI Specific

Journeys focused on generative AI tools and adoption.

Journey When to Use Audience
Deploy GenAI Tools for Your Team Rolling out ChatGPT, Copilot, or similar for your team Managers, IT leads
Use AI Tools Responsibly Guidance for safely using AI tools in your work All staff

Journey Map

graph LR
    subgraph "Starting"
        A[New Opportunity] --> B[Evaluate Solutions]
        A --> C[Build Support]
        C --> D[Brief Executives]
    end

    subgraph "Building"
        B --> E[Check Bias]
        B --> F[Privacy Assessment]
        E --> G[Prepare for Launch]
        F --> G
    end

    subgraph "Operating"
        G --> H[Prepare for Audit]
        G --> I[Respond to Incident]
        G --> J[Improve Model]
    end

    subgraph "Ending"
        I --> K[Shut Down]
        J --> K
        L[Inherited System] --> J
        L --> K
    end

    subgraph "Concerns"
        M[Worried About Project] --> I
        M --> K
        M --> C
    end

Not Sure Where to Start?

If you're... Start with...
Exploring whether to do AI Assess a New AI Opportunity
Trying to get approval Building Support for Change
About to go live Prepare for Launch
Dealing with a crisis Respond to an Incident
New to an AI project Inherited an AI System
Enabling your team for GenAI Deploy GenAI Tools for Your Team
Just want to use AI safely Use AI Tools Responsibly